Return & Refund Policy

At Dolhia, customer satisfaction is our priority. We strive to ensure that every order reaches you in perfect condition.

Returns

Due to the nature of fragrance products, we do not accept returns or exchanges on opened, used, or damaged products unless the item received is defective, damaged, or incorrect.

To be eligible for a return:

• The item must be unused and in its original packaging.

• The return request must be submitted within 7 days of receiving your order.

• Proof of purchase is required.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Photos of the product received

• A brief description of the issue

Our team will review your request and arrange a replacement or refund if approved.

Refunds

Once your request is approved, refunds will be processed within 7–10 business days.

Refunds will be issued using the original payment method whenever possible.

Shipping charges are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

The following items cannot be returned:

• Opened perfumes

• Used fragrances

• Gift cards

• Promotional or clearance items

• Products damaged due to misuse

Order Cancellation

Orders may be canceled before they are processed and shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Contact Us

For any questions regarding returns or refunds, please contact us through our Contact Us page or customer support email.

Thank you for shopping with Dolhia.